Frequently Asked Questions

  • At That’s Not My Dog! The Festival, community health and safety is our top priority. We’re fully committed to delivering a Covid-Safe event for everybody. For the safety and enjoyment of yourself and others, please ensure that you:

    • Stay at home if you are unwell and/or experiencing Covid-like symptoms (cough, fever, loss of taste/smell, sore throat, shortness of breath).

    • Maintain adequate social distancing of at least 1.5m as much as possible.

    • Bring a fitted cloth face mask and hand sanitiser, just in case.

    • Wash your hands regularly with soap and water, or use hand sanitiser, and avoid touching your face where possible.

    • Use contactless payment where possible.

    • Follow the directions of our staff and security teams and be aware of the nearest exits and First Aid station.

    Please do not attend the event if you are Covid positive, are in isolation, or have been in contact with someone who recently tested positive.

    Additionally, That’s Not My Dog! The Festival will be operating within the most current guidelines and requirements which may include, but are not limited to, proof of vaccination, social distancing, face masks covering the nose and mouth, and QR code check-in for contact tracing purposes.

    For the latest updates on restrictions and checklists, please visit the local government’s website.

    We encourage all patrons to keep themselves up to date on current government restrictions and vaccination policies as a matter of personal awareness - please do not rely on others to inform you as restrictions can and do change frequently.

    Security reserves the right to remove any patrons for inappropriate behaviour or improper conduct.

  • We have a range of tickets to suit your budget and your schedule, and Afterpay is available. Stay tuned to our website and social media for news on 2023 dates!

    • Entry tickets for each attendee on your smartphone.

    • Valid Identification (ID) for adults.

    • Sealed, refillable plastic water bottles are permitted. NO GLASS OR CERAMIC.

    • Contactless payment: we will have a range of food and drink options for purchase from local producers and breweries.

    • Fitted cloth face mask and hand sanitiser - just in case.

    • Ear protection (especially for children).

    • Sensible footwear and wet weather gear such as ponchos (no umbrellas).

    • A warm coat and/or blanket in the event of cool weather.

    • Attendees are permitted to bring bags no larger than a supermarket-sized cooler bag to the venue, however please be mindful and respectful of other patrons in shared/general admission areas and do not bring large bags/backpacks or Eskys.

  • Limited seating is available in the bar and hospitality areas.

    General admission areas and grass areas may not be reserved through the placement of blankets/ground sheets. The event organisers reserve the right to remove any unattended blankets/ground sheets.

    Chairs are discouraged but if you must bring your own chairs, these must:

    • Be low profile with a leg height of less than 20cm (metal is ok).

    • Be placed at the back of the venue to avoid obstructing the view of other patrons.

    • Be removed when you are not using them. The event organisers reserve the right to remove any unattended chairs.

  • That’s Not My Dog! The Festival reserves the right to confiscate any prohibited items and bag checks will be performed by security upon entry into the festival.

    Prohibited items include:

    • Any beverages - alcoholic or non-alcoholic. That’s Not My Dog! The Festival is a licensed event with a wide range of beverages available for purchase from our event partners. Sealed plastic water bottles can be brought into the venue.

    • Any glassware, ceramics or cans, including refillable glass water bottles. Plastic only, please.

    • Knives and any metal cutlery. Plastic only, please.

    • Selfie sticks - these can be disruptive and impede the enjoyment of others.

    • Aerosols and spray bottles.

    • Portable gazebos, tents, beanbags or inflatable chairs.

    • Large backpacks or Eskys.

    • Cameras or any sound/video recording equipment.

    • Lasers or laser pointers.

    • Fireworks or flares.

    • Drones.

    • Pets, unless it is a registered service animal. Emotional support animals are not permitted.

  • Children are permitted at That’s Not My Dog! The Festival, however please be advised that this is an 18+ adult event. Some performers may have content and/or lyrics which may be inappropriate for children, so please exercise your own judgement and discretion.

    Anyone under 18 on venue grounds must be supervised at all times and will not be allowed service in any licensed areas.

    For parents with babies and very young children, please consider the comfort and wellbeing of your child as well as the enjoyment of others. An evening event with loud music, bright lights, adult language and alcohol may not be suitable for those under 18.

    Strollers and prams are permitted in the General Admission areas only, however please be considerate of other attendees.

  • No. Please leave your pets at home or with a friend/family member who can watch them while you are away. Only registered service/assistance dogs such as Guide Dogs (not emotional support animals) are allowed into the event.

    Never leave any unattended animals in your vehicle.

  • Attendees are not permitted to bring their own food or beverages of any type into the festival. Please note that bag checks will be performed by security upon entry into the festival.

    Empty plastic bottles (no glass or ceramic) are permitted for use at the complimentary water refill stations.

  • A fully-serviced First Aid team will be available on-site near the main entrance. Please approach a member of staff and security for help. Any ambulance services are at the cost of the patron.

  • Yes: rain, hail or shine, That’s Not My Dog! The Festival will still go ahead unless weather conditions are deemed hazardous (e.g. lightning, flooding, bushfires).

    Please keep an eye on the forecast during the week of the event and if there is a possibility of rain, please bring a good raincoat and suitable footwear. Umbrellas are not permitted into the event.

    If the event is cancelled/postponed due to force majeure, existing tickets will be valid for the rescheduled event, or a refund will be provided.

  • There will be a designated area for smokers. Any smoking outside of this area is prohibited. Please observe signage or ask a member of staff/security for directions.

  • Any lost property will be handed in to Security. Please approach a member of staff or security for help.

  • This is a full access event.

    Companion Card holders are not required to purchase a ticket. If you are attending with a support person, all they need to do is show a valid Companion Card at the gate when entering the venue together.

    Public toilets are available on site in select locations. Please observe signage or ask a member of staff or security for directions.

    Disabled access lanes will be provided for viewing and access to all parts of the venue. Please approach a member of staff or security for assistance and they will be escorted by ushers to help find viewing spots and get through to the areas they wish to access.

 

Ticketing FAQs

  • We have a range of tickets to suit your budget and your schedule, and Afterpay is available. Stay tuned to our website and social media for news on 2023 dates!

    Companion Card holders are not required to purchase a ticket. If you are attending with a support person, all they need to do is show a valid Companion Card at the gate when entering the venue together.

    For group or corporate bookings, please email tnmdfestival@initiativeinc.com.au with the details.

  • Yes, limited tickets will be on sale at the gate unless sold out prior. Pricing to be advised.

  • Unfortunately we don’t offer refunds but if something’s come up and you’re no longer able to attend, you can sell your ticket through our website.

    If the event is cancelled/postponed due to inclement weather, or any other circumstances beyond our control such as any pandemic or epidemic, existing tickets will be valid for the rescheduled event at no cost to you.

  • Please email tnmdfestival@initiativeinc.com.au and a member of our team will be able to assist you.

  • Please click here to view the terms of sale.